think small companies place a bigger emphasis on customer service than larger businesses
are willing to spend more with companies providing excellent customer service
have hung up the phone out of frustration and not getting through to someone
Customers are connected. Cars are connected.
But garages aren’t.
Garages running paper-based systems, with poor customer service and patchy customer communications are legendary in the industry.
The gap between garages and today’s always-online, convenience-driven customer is growing wider every year.
are researching servicing and parts on their mobile phones while at home
are starting their repair journey online and going on to book on or offline
are booking repairs within one week of research
2013 Google Survey
A customer engagement platform designed to help you and your customers communicate on any device, upsell effortlessly and optimise your service advisor’s day.
CustomerLounge allows you to deliver the experience car drivers have come to expect in other areas of their daily lives.
Keep customers in the loop with progress status and conversations in their personal online portal.
Convenient contact methods via chat, text message and email that work on customer’s phones.
Your products, presented at all times for your customer to buy without any pressure.
We look forward to hearing from you. One of our team will be in touch.